Policies, Terms & Conditions

Terms: Open terms are strictly 1% 10 days, net 30 days, FOB factory, Hackensack, N.J. pending credit approval. Find credit application on website. Custom products are normally paid for at time of order. Testrite accepts payment via credit card at time of order without additional fees. Payment on Net terms must be in the form of ACH or check. Payment of outstanding invoices via credit card will incur a 3% credit card processing fee.

Shipping: Via UPS and truck, FOB factory, Hackensack, N.J. Standard catalog products normally ship in 2-3 days in small quantities, 7-17 days for large quantities, unless otherwise noted.  QuickShip products ship the same day for orders recevied by 3:00PM EST.  Custom product lead times vary. Drop & blind shipping available.

UPS Disclaimer: Excludes UPS charges for Limited Access deliveries (trade shows, malls, universities, military bases, etc.) Excludes any redelivery charges incurred.  Testrite is not responsible for incorrect bills of lading information, locations requiring delivery appointments, international inspection or border fees.

Orders: Fax: 201.543.2195, Email: orders@testrite.com, Phone: 201.543.0240. Sales, customer service & technical representatives are available. Full support is available in English, Spanish & Portuguese.

Custom Products: Quotations for “Specials” are offered very quickly and are encouraged. Please fully test your custom product by getting a sample before ordering. Lead times are typically under promised and over delivered. Testrite wants to help you meet your clients’ requirements.

Samples: Samples are available and can be quoted on request.

Prices: Recommended “List” prices are established for all catalog items and deep re-seller discounts are available. Current pricing is on website in the customer log-in section. Prices are subject to change &/or typographical error.

Country of Origin: Over 96% of what we offer is made in the U.S. All the aluminum, steel, tubing and castings, are made in the U.S. Some components such as travel bags, plastic parts & rivets are imported.

Disclaimer: Purchaser determines suitability of all product usage and assumes all risk & liability. Neither the seller or manufacturer shall be held liable for any injury, loss or damage from use of such product.

Testrite lifetime limited warranty: Testrite offers a limited lifetime warranty against defects in materials or workmanship affecting the quality and function of its products when used in the correct manner. Products must not have been misused, improperly set-up, or been abused for this warranty to apply. The determination is solely Testrite’s and its obligation shall be limited to providing replacement parts. Please contact customer service for a written return authorization before sending anything back. No credits of any kind will be offered without such authorization.

Product Specifications: Subject to change due to our continuous improvement program & material or commodity shortages.

Catalog Errors: The catalog has been reviewed to present information and prices as accurately as possible. If an error is found in description or price, we reserve the right to correct it. Prices are subject to change at any time.

Returns: Within 30 days of original shipment, for standard stock catalog items in quantity up to 5, a 25% restocking fee plus freight must be paid in both directions and product must be recieved in salable condition. Please call or email customer service for a written return authorization. No returns will be accepted without such authorization. Custom orders are not cancelable nor returnable and returns of larger quantities or made to order standard items require pre-approval at Testrite Management's discretion

Damages & Shortages: Please report these within 48 hours. Note all problems on Parcel Manifest or Bill of Lading when signing.

In Summary

We pride ourselves on working closely with our customers and responding to their needs. Our entire staff is dedicated to ensure quality and service. Rely on Testrite for well designed product, short lead times, and value price points.